FREQUENTLY ASKED QUESTIONS

all domestic orders typically arrive within 3-6 days after dispatch depending on location. express shipping is available to purchase at checkout for an even faster delivery.

international deliveries vary depending on location. an estimated delivery date will appear at checkout.

if your package is delayed, we recommend checking the tracking number provided. if you have any issues, feel free to contact us at info@beanbyjess.com.

please refer to our returns policy, as we do not offer returns if you change your mind, or the garment does not fit.

we highly recommend that you refer to the items images, listed measurements and description before purchase to ensure the right fit. do not hesitate to contact us if you need any more information at info@beanbyjess.com.

the beauty of secondhand and dead stock clothing is that there is no shortage both locally, and worldwide. we have created relationships with various suppliers which ensures our stock is premium-grade and sustainably sourced.

yes! we continue to upload daily on Depop. each of our sales platforms sell pieces that are exclusive to that platform, so there is no chance of double selling.

please contact us with your order number and correct address. we dispatch orders quick so it is important that you do this as soon as possible.

we're here to help! should you have any issues or concerns we are available at info@beanbyjess.com.